Return & Refund Policy

At Retail and Market LLC, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help with our refund policy.

1. 30-Day Money-Back Guarantee:
   • We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase for any reason, you may return it within 30 days from the date of purchase for a full refund.
2. Eligibility for Refund:
   • To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
   • Returns must be accompanied by proof of purchase, such as a receipt or order confirmation.
3. Initiating a Refund:
   • To initiate a refund, please contact our customer service team within 30 days of receiving your order. You can reach us via our live chat or email [email protected]
   • Provide your order number and a brief explanation of why you are requesting a refund.
4. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
   • We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
5. Refund Processing:
   • Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item.
   • If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
6. Exchanges:
   • If you wish to exchange an item for a different size, color, or style, please contact us to arrange for an exchange.
   • Exchanges are subject to product availability. If the requested item is not available, a refund or store credit may be issued instead.
7. Non-Refundable Items:
   • Certain items are not eligible for return or refund, including:
     • Gift cards or promotional vouchers
     • Downloadable software or digital products
     • Perishable goods
   • Please check the product description or contact us for more information about eligibility for refund.
8. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible, with no additional cost to you.
9. Changes to Refund Policy:
   • We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Your satisfaction is our top priority at Retail and Market LLC.